• Motor vehicle repairs
  • Be specific about what you want done or the problems you are experiencing.
  • Ask for either a written estimate or that you be called before any major repair work is done. Be sure it is understood that your permission must be obtained before the mechanic does work beyond that which you originally requested.
  • Before you leave the car, make sure the work order specifies what you want done.
  • If additional work is done without your permission, you don’t have to pay for the unauthorised work, and you have the right to have your bill adjusted.
  • Ask to inspect and/or keep all replaced parts.
  • Keep copies of all work orders and receipts and get all warranties in writing.