WHAT TO DO IF IT IS A BAD PRODUCT (EG ELECTRIC EQUIPMENT, FURNITURE, CLOTHES, ETC)

If it does not work or does not meet your expectations:

  • You can claim a replacement or your money back if the product still does not work after the second or third attempt to repair it.

If the product breaks soon after the expiry of the guarantee:

  • Durable products should last longer than the guarantee period. Find out from experts whether you can claim for repairs or replacements.
    • If you suffered any loss due to a bad product and had to incur necessary costs you may claim damages from the shop-owner.

If you have ordered products which were not delivered on the agreed date you may:

  • Refuse to take delivery of the product (should you already have made a payment, you can claim back the payment).
  • Demand that the shop-owner delivers it within a reasonable period – do this in writing.
  • Claim damages from the shop-owner if you have suffered losses.

Should you have ordered an item/product, and the shop-owner increases its price while you are waiting for delivery:

  • You may refuse to pay the higher price. You do not have to take the product.

PROBLEMS WITH SERVICES NOT RENDERED SATISFACTORILY

•   If the work/service does not meet your requirements, you may demand that the work be executed to your satisfaction.

  • Pay only for the part of the work you are satisfied with. (If you cannot come to an

agreement with the service provider, have a knowledgeable person confirm your share of the costs.)

  • If the services/activities have caused you damage, you may claim damages.
  • If the service provider does not complete the agreed work within the contract period you may demand completion within a reasonable time. If not, arrange that someone else completes/does the work and pay the first person only for the work he has done.
  • Determine prices in writing, in the form of quotations.