Mail order:

  • Be suspicious of exaggerated product claims or very low prices and read product descriptions very carefully – sometimes pictures of products are misleading.
    • Look for the firm’s return policy. If it is not stated, ask before you order. For example, does the company pay charges for shipping and return?
    • Complete the order form as directed. Do not leave out information [such as full physical address and telephone number, the price of the items ordered, any handling or other charges, the date you mailed (or telephoned)] in the order, and your method of payment. Keep copies of cancelled cheques and/or statements.
    • Keep complete records of your order; including the company’s name, address and telephone number, the price of the items ordered, any handling or other charges, the date you mailed (or telephoned in) the order, and your method of payment. Keep copies of cancelled cheques and/or statements.
    • If you order by mail, your order should be shipped within 30 days after the company receives your complete order, unless another period is agreed upon when placing the order or stated in an advertisement. If your order is delayed, a notice of delay should be sent to you within the promised shipping period along with an option to cancel the order.
    • If you have not received your order after 30 days, contact the company by phone and follow up by letter stating details.
    • Whenever your order involves a large amount of money, always check the company and its reputation before buying.
    • If you buy a product through a television shopping programme, check the cost of the same item sold by other sources.
    • If you buy a product based on a telephone call from a company, ask for a physical address and phone number where the caller can be reached and call back to verify the information.
    • If you have paid by credit card, and you have not received the order, notify the credit card company in writing to reverse the transaction.