NATIONAL CONSUMER COMMISSION                   Tel   :   012 428 7000

CONSUMER GOODS AND SERVICES OMBUD      Tel   :   0860 000 272

 

PROVINCIAL CONSUMER AFFAIRS OFFICES :

 

GAUTENG                                                                 Tel   :   011 355 8114

EASTERN CAPE                                                        Tel   :   043 605 7059

FREE STATE                                                              Tel   :  051 400 4856

KWA-ZULU NATAL                                                    Tel   :   033 264 2824

LIMPOPO                                                                   Tel   :   015 293 8557

MPUMALANGA                                                         Tel   :   013 752 3761

NORTH WEST                                                           Tel   :   018 387 7855

NORTHERN CAPE                                                    Tel   :   053 832 3930

WESTERN CAPE                                                       Tel   :   021 483 9178

0800 007 081

 

 

ADVERTISING

Advertising Standards Authority of SA (ASA)                 Tel:   011 781 2006

P O Box 41555, Craighall, 2023                                     Fax: 011 781 1616

Email: complaint@asasa.co.za

Web :   www.asasa.prg.za

 

AEROSOLS

Aerosols Manufacturers Association of SA                  Tel:      012 807 0274

PO Box 9630 Centurion 0045                                         Fax:     086 690 4192

www.aerosols.co.za

 

AGRICULTURAL PRODUCTS

Deparment of Agriculture, Forestry and Fisheries       Tel:   012 319 6027

Directorate Plant Health and Quality                          Fax:   012 319 6055

Private Bag X258 , Pretoria, 0001                                  Email : niele@nda.agric.za

e-mail: niele@nda.agric.za

 

AGRICULTURE

Agri South Africa (SAAU/SALU)                                    Tel:   012 322 6980

P O Box 1508, Pretoria, 0001                                         Fax:   012 320 0557

Email:   agrisa@agrisa.co.za

Web:   www.agrisa.co.za

 

Agri Inspec (Fair Trade)                                               Tel:   012 843 5630

P O Box 1284 Pretoria 0001                                           Fax:   012 804 4801

Email:   info@agriinspec.co.za

Web:   www.agriinspec.co.za

 

Monsanto South Africa (Pty) Ltd                                   Tel:   011 790 8200

P O Box 69933, Bryanston, 2125                                     Fax: 011 790 8350

Email:   customercare.sa@monsanto.com

Web:   www.monsanto.co.za

AIR TRAVEL

Airport Company of South Africa (ACSA)                   Tel:   011 723 1400

PO Box 5480 Gardenview 2047                                     Fax: 011 453 9353/4

Flight Information                                                         Tel:   096 727 7888

Web:   www.airports.co.za

 

1 Time                                                                           Tel:   011 086 8300

16 Quality Road Isando 2026                                        Fax:   086 680 3494

Email:   cr@1time.co.za

Web:   www.1time.co.za

 

 

British Airways (Comair)                                              Tel:   0860 435 922

P O Box 7015 Bonaero Park 1622                                  Tel:   011 921 0222

General Enquiries                                                          Email:   badomesticregional@comair.co.za

Customer Relations                                                      Email: Customer Relations: cr@comair.co.za

Web:   www.comair.co.za

Kulula                                                                          Tel:   0861 585 852

P O Box 7015 Bonaero Park 1622                                   Fax:   011 388 2462

Tel:   011 921 0103
General enquiries                                                           Email: feedback@kulula.com
www.kulula.co.za

 

Mango                                                                         Tel:   0861 162 646

P O Box 1273 OR Tambo International Airport                 Tel:   011 359 1222

Email: enquiries@flymango.com

                                                                                    www.flymango.com

 

SA AIRWAYS

Passenger Services                                                        Tel: 0861 35 97 22

Flight Information Reservations                                    Web:   www.flysaa.com

P O Box 7778, Braamfontein 2017

 

ALCOHOLIC PRODUCTS

All liquor products (excluding beer and sorgum beer)

 

Directorate Plant Health and Quality                          Tel:   021 809 1600

Division: Liquor Control                                                Fax:   021 883 2570

Private Bag X5015, Stellenbosch, 7599

 

ARCHITECTURAL SERVICES

SA Institute of Architects                                              Tel:   011 782 1315

P O Box X10063, RANDBURG 2125                                 Fax:   011 782 8771

Email: admin@saia.org.za

Web   :   www.saia.org.za

BANKING   INCLUDING FINANCE                                 

Ombudsman for Banking Services                               Sharecall:   0860 800900

P O Box 5728, Johannesburg, 2000                               Tel :   011 838 0035

Fax: (011) 838 0043

eEmail: info@obssa.co.za

www.obssa.co.za

 

 

 

Department of Finance                                                Tel:   012 315 5111

Private Bag X115, Pretoria 0001                                    Fax: 012 315 5126

 

National Credit Regulator                                          Tel:      011 554 2600

P O Box 2694 Houghton 2041                                        Sharecall :   0860 627 627

Email: info@ncr.org.za

Web:   www.nrc.org.za

 

THE BANKING ASSOCIATION SA                                   Tel:   011 645 6700

P O Box 61674, Marshalltown 2017                                Fax:   011 645 6800

Web:   www.banking.org.za

                                                                                                                                   

FINANCIAL SERVICES BOARD :                                  

P O Box 35655 , Menlo Park 0102                                  Tel:   012 428 8000

Fax: 012 347 0221

Toll-free: 0800 11 04 43

e-mail: info@fsb.co.za

Web: www.fsb.co.za

 

Registrar of Banks                                                        Tel:   011 313 3599

P O Box 427, Pretoria, 0001

 

Office of the Ombud for Financial Services                 Tel   :   0860 324 766/ 012 470 9080

Providers (FAIS)                                                           Fax :   012 348 3447

P O Box 74571, Lynnwood Ridge, 0040                        email: info@faisombud.co.za

www.faisombud.co.za

 

National Inspectorate of the Department of Trade and Industry

(for problems with the Usury Act and Micro Lending)

Registrar of the Usury Act                                              Tel: 0861 843 384

Private Bag X84, Pretoria 0001

 

BANKS

ABSA

P O Box 7735 , Johannesburg, 2000                              Tel:   011 350 8402

Group Action Care Line                                               Tollfree:   0800414141

Stop Card                                                                   Tollfree:   0800 111155

Web:   www.absa.co.za

 

African Bank

Consumer Service Call Centre                                               Call share 0861111011

P Bag X170, Halfway House 1685                                 Email : resolution@africanbank.co.za

Fax:   011 2074733

ABIL Consumer Advocate’s Office                              Tel :   011 2569206

Email: ombuds@africanbank.co.za

Fax   011 2074724

Web:   www.africanbank.co.za

 

Capetic                                                                        Tel:   0860 102 043

P o Box 12451 Die Boord 7613                                       Fax:   021 941 0770

Client Care                                                                   Email: clientcare@capitecbank.co.za

Web:   www.capitecbank.co.za

 

 

First National Bank                                                       Toll Free: 080 011 1722

P O Box 1153, Johannesburg 2000                                Fax:   011 371 2257

Lost/Stolen card Division                                              Toll Free: 080 011 0132

Investec                                                                        Tel:   011 286 7000

P O Box 785700 Sanbdton 2146                                     Fax: 011 286 7777

Web: www.investec.co.za

 

 

Mercantile Lisbon Bank                                               Tel:   011 302 0300

Ground Floor,                                                               Fax: 011 302 0738

142 West Street, Sandton 20001                                   Email: complaints@mercantile.co.za

 

 

Nedbank                                                                      Toll Free: 0860 555 5111

P O Box 1144, Johannesburg 2000                                Fax:   011 630 2465

Lost/Stolen Card Division                                             Toll Free: 0800 110 929

SA Reserve Bank                                                          Tel:     012 313 3911

PO Box 427, Pretoria, 0001                                            Fax:   012 313 3197/3929

Web: www.reservebank.co.za

 

Standard Bank                                                             Tel:   0860 123 000

Freepost JH128, Marshalltown 2107                             Email: information@standardbank.co.za

Lost/Stolen Card Division                                             Tel:   0800 020 600

 

BEANS

Drybean Producers Association                                  Tel :     012 325 1850/4

Private Bag X135 PRETORIA 0001                                  Fax:     012 323 5983

Email : agricadm@agric.co.za

Web:   www.beans.co.za

 

BROADCASTING

Broadcasting Complaints Commission of SA              Tel:      011 325 5755    

P O Box 412365 Craighall, 2024                                    Fax:     011 325 5736

Email: bccsa@nabsa.co.za

Web: www.bccsa.co.za

 

E TV                                                                              Tel:   083 1222

PO Box 12124 Mill Street Gardens                                   Tel:   021 481 4500

Email:   info@etv.co.za

Web:   www.etv.co.za

 

Multichoice/Mnet/DSTV                                              

P O Box 1502 Randburg 2125                                        Tel:   083 900 DSTV (3788)

Johannesburg                                                                 Tel:   011 289-2222
Pretoria                                                                          Tel:   012 422-2222
Durban                                                                           Tel:   031 710-2222
Cape Town                                                                     Tel:   021 508-2222
Port Elizabeth                                                                 Tel:   041 395-2222
Bloemfontein                                                                  Tel:   051 503-2222

Fax:   011 577 4901

Email:   enquiries @multichoice.co.za

Web:   www.dtsv.com

 

SABC                                                                            Tel:      011 714 9111

Central Complaints Office                                           Web:   www.sabc.co.za

Private Bag X1, Auckland Park, 2006

 

 

 

BREAD

Underweight Bread                                                      Tel:      012 428 5000

National Regulator for Compulsory Specifications      Fax:     012 428 5199

P O Box X25 Brooklyn 0075                                            Web: www.nrcs.org.za

 

SA Chamber of Baking                                                Tel:      012 663 1600

P O Box 7408, Centurion, 0046                                      Fax:     012 663 1604

Email:   info@sacb.co.za

Web:   www.sacb.co.za

 

BUILDING/HOME IMPROVEMENTS

Gauteng Master Builders’ Association                          Tel:      011 805 6611

P O Box 4841, Halfway House, 1685                              Fax:     011 805 6718

Email: info@gmba.co.za

Web:   www.gmba.co.za

 

National Home Builders Registration Council

P O Box 461Randburg 2125                                           Tel :     011 804 1062/63

Fax:     011 804 1045/47

Fraud Hot Line                                                              Toll Free : 0800 203 698

Email:   enquiries@nhbrc.co.za

Web:   www.nhbrc.co.za

Clay soils                                                                                                                               

Council of Geoscience

280 Pretoria Street, Silverton, 0184                                Tel:   012 841 1911

Fax: 012 841 1203

Web:   www.geoscience.co.za

 

 

 

Master Builders SA                                                       Tel:      011 205 9000                            

P O Box 1619, Halfway House, 1685                              Fax:     011 315 1644

e-mail:     bifsa@bifsa.org.za

Website: www.bifsa.org.za

 

BUSINESS ORGANISATIONS

Unfair Business Practices

Department of Trade and Industry                               Tel:      0861 843 384

Private Bag X84, Pretoria, 0001

 

Afrikaanse Handelsinstituut (AHI)                               Tel:      012 348 5440

PO Box 35100, Menlo Park, 0102                                   Fax:     012 348 8771

Web:   www.ahi.co.za

 

Johannesburg Chamber of Commerce                       Tel:      011 726 5300

and Industry (JCCI)                                                      Fax:     011 482 2000

Private Bag X34, Auckland Park, 2006                          Email: info@jcci.co.za

Web:   www.jcci.co.za

NAFCOC

(Foundation for African Business and Consumer Services)

PO Box 8785 Johannesburg 2000                                  Tel:      011 807 5063

Fax:     011 807 9816

Email:   info@nafcoc.co.za

Web:   nafcoc.org.za

 

SA Chamber of Business (SACOB)                               Tel:      011 446 3800

PO Box 213 Rosebank 2132                                           Fax:     011 446 3847

Email: info@sacob.co.za

C

CAFES AND RESTAURANTS

 

Restaurant Association of SA                                       Tel:     011 705 2054

P.O. Box 568 Douglasdale 2165                                       Fax:     086 690 1979

Email : wendy@restaurant.org.za

                                                                                     Web:   www.restaurant.org.za

CANNED FOOD

Safety of Canned Seafood and Meat                          Tel:      012 428 5000

National Regulator for Compulsory Specifications      Fax:     012 428 5199

P O Box X25 Brooklyn 0075                                            Web: www.nrcs.org.za

 

 

CARPET AND UPHOLSTERY CLEANERS ASS OF SA          Tel:   011 455 6243

Fax:   011 455 6800

Email:   asserv@4online.co.za

Web:   cucasa.co.za

 

CARS/SERVICING/SECOND-HAND CARS

Motor Industry Ombudsman                                        Tel:   012 841 2945

Private BagX025, Lynnwood Ridge,0040                      Fax:   012 841 2842

e-mail: mi.ombudsman@netactive.co.za

Web:   www.miosa.co.za

 

National Association of Automobile Manufacturers of SA                

P O Box 40611, Arcadia 0007                                        Tel:   012 323 2980

Fax:   012 326 3232

Email:   naamsa@iafrica.com

                                                                                     Web:   www.naamsa.co.za

Automobile Association of SA (AA)                            

Head Office                                                                  Tel:      083 843 22

P O Box 596, Johannesburg, 2000                                 Web:   www.aa.co.za

 

Retail Motor Industries (RMI)                                        Tel:   011 886 6300

National Office: P O Box 2940 Randburg 2125             Fax: 011 886 6719

Web:   www.rmi.org.za

Divisional Offices:

Eastern Cape                                                               Tel:   041 364 0070                   

P O Box 21514 Port Elizabeth, 6000                               Fax: 041 586 3413

 

KwaZulu-Natal                                                            

P O Box 403 Westville, 3639                                           Tel:   031 266 7031

Fax: 031 266 7308

 

Northern Gauteng                                                                                                      

P O Box 75880 Lynnwood Ridge, 0049                          Tel:   012 348 9311

Fax: 012 348 9265

 

Free State

P O Box 588 Bloemfontein, 9300                                  Tel:   051 430 3294

Fax: 051 430 4363

Western Cape                                                                                                            

P O Box 755 Parow 7500                                               Tel:   021 939 9440

Fax: 021 939 9336

 

SA Towing & Recovery Association                              Tel:   0861 072 872

PO Box 25 Cramerview 2060                                        Fax: 0861 172 872

Email: info@satra.co.za

                                                                                     Web:   www.satra.co.za

 

CELLPHONES (SEE “T” TELECOMMUNICATIONS)

 

CHEMISTS                                                                     

Pharmaceutical Industry Association of SA                Tel:   011 805 5100       

P O Box 12123 Vorna Valley 1686                                 Fax: 011 805 5105

Email:   info@piasa.co.za

Web:   www.piasa.co.za

 

SA Pharmacy Council                                                  Tel:   0861 727 200                                           

P O Box 40040, Arcadia, 0007                                       Fax: 012 321 1492

Web:   www.pharmcouncil.co.za

 

CHILD AND FAMILY WELFARE

Childline                                                                      Toll-free: 0800 05 55 55

Web:   www.childlinesa.org.za

DIEKLETSONG CITIZENS’ ADVICE BUREAU                      Tel:      012 322 6630               

357 Visagie Street, Pretoria, 0002                                 Fax:     012 320 2114

Email : cabpta@lantic.net

 

National Council for Child and Family Welfare          Tel:   011 339 5741                   

P O Box 30990, Braamfontein, 2017                              Fax: 011 339 8123

Email:   info@childwelfaresa.org.za

Web:  www.childwergaresa.org.za

 

Johannesburg Child Welfare Society                          Tel :     011 298 8500                

P O Box 62606 Marshalltown , 2107                               Fax:     011 298 8590

Email : director@jhbchildwelfare.org.za

Web : www.jhbchildwelfare.org.za

 

 

 

Web   :   www.cab.org.za

 

COMPETITION

 

The Competition Commission                                     Tel:      012 394 3200

Private Bag X23, Lynnwood Ridge 0040                       Fax:     012 394 0166

e-mail: ccsa@compcom.co.za

Website: www.compcom.co.za

 

CREDIT

 

Credit Bureau

ITC Transunion                                                              Tel:      0861 886 466

P O Box 4522, Johannesburg, 2000                               Web : mytransunion.co.za

 

Experian (Pty) Ltd                                                         Tel:      0861 111 213

P O Box 70224, Bryanston, 2021                                     Fax:     011 463 3988                

Web :   www.experian.co.za

 

Credit Bureau Association                                           Tel:      011 463 8218

PO Box 2146 Pinegowrie 2123                                       Fax:     011 463 8386

Email: enquiries@cba.co.za
Web: www.cba.co.za

 

National Credit Regulator                                           Tel   :   011 554 2660

P O Box 2694 Houghton 2041                                        Tollshare : 0860 627 627

Fax :   011 484 4122

Email : info@ncr.org.za

Web : www.nrc.org.za.      

 

CRIME/POLICE

SAPS Head Office                                                          Tel   : 012 339 1000

Private Bag X94, Pretoria, 0001                                     Fax : 012 339 2819

Crime Stop                                                                   Toll-free: 0860 01 01 11

Childline                                                                       Toll-free: 0800 05 55 55

Police Emergency                                                        Tel: 10111

                                                                                     Web:   www.saps.org.za

D

 

DENTISTRY

 

Department of Health                                                  Tel:   012 312 0000

Private Bag X828, Pretoria 0001                                    Fax: 012 325 5526

Web:   www.doh.gov.za

 

Council for Medical Schemes                                      Tel: 012 431 0500                    

Private Bag X828, Pretoria, 0001                                   Fax: 012 430 7644

General Enquiries                                                          Email : support@medicalschemes.com.

Complaints                                                                  Fax   :   012 431 0608

Complaints                                                                  Email : complaints@medicalschemes.com

Web:   www.medicalschemes.com.

 

Dental Ombudsman                                                    Tel   :   0860 113 334

Private Bag X1 Houghton 2041                                     Fax :    011 642 5718

Email : jeffm@sada.co.za

Web   :   sadanet.co.za

 

Dental Association of South Africa                               Tel:      011 484 5288

Private Bag 1 Houghton 2041                                       Fax:     011 642 5718

Toll Free : 0800 11 07 25

Email: info@sada.co.za

Web:   www.sada.co.za

 

Health Professionals Council of SA (HPCSA)                Tel:   012 338 9301

P O Box 205, Pretoria, 0001                                           Fax: 012 328 5120

Email : info@hpcsa.co.za

Web   :   www.hpcsa.co.za

 

DIETETICS

Association for Dietetics in SA (ADSA)                           Tel:      011 789 6621

PO Box 868 Ferndale 2160                                             Fax:     011 789 2116

Email   :   executive @adsa.org.za

Web   :   www.adsa.org.za

 

DIRECT MARKETING/MAIL-ORDER/DIRECT SELLING

Direct Marketing Association of SA                              Tel : 061 362 362

P O Box 977, Auckland Park. 2006                                Fax: 011 326 1198

“OPT OUT” of receiving junk mail                                 Email   :   info@dmasa.org

Web   :   www.dmasa.org

 

Direct Selling Association of SA                                   Tel:   011 726 5300

Private Bag 34< Auckland Park, 2006                           Fax: 011 482 2000

Email : jeanemck@jcci.org.za

Web   :   www.dsasa.co.za

 

WIRELESS APPLICATION SERVICE PROVIDER ASS.          Tel:   011 476 7710

(WASPA)   PO Box 3143 Parklands 2121                         Fax:   086 606 2016

Report junk sms’s                                                          Email:   info@waspa.org.za

                                                                                     Web:   www.waspa.org.za

 

DISABLEMENT

Disabled People of SA                                                 Tel   :   021 422 0357

(including victimisation of disabled people)              Fax   :   021 422 0389

P O Box 3467 Cape Town 8000                                     Email: info@dpsa.org.za

Web   :   www.dpsa.org.za

 

SA National Council for the Blind (SANCB)                 Tel:   012 452 3811

P O Box 11149 Brooklyn 0011                                        Fax: 012 346 1177

e-mail: sancb@sn.apc.org

Web   :   www.sancb.org.za

 

The Deaf Federation of SA (DEAFSA)                            Tel: 011 482 1610/726 5873

Private Bag X04 Westhoven, 2142                                Fax: 011 726 5873

Web   :   www.deafsa.co.za

 

Association for People with Disabilities:                      Tel : 011 646 8331-4

Private Bag X1 Parkview 2122                                      Fax : 011 646 5248

 

Department of Social Services and Welfare                Tel : 012 312 7500

Private BagX901 Pretoria 0001                                     Fax:   012 734 0683

Web:   www.dsd.gov.za

 

 

DRIED FRUIT

Dried Fruit Technical Service                                         Tel:   021 870 2900

P O Box 426 , Paarl, 7620                                              Fax: 021 870 2915

Email:   info@dfpt.co.za

Web:   www.dfpt.co.za

 

SA Dried Fruit (Pty) Ltd                                                 Tel:   021 864 8600

P O Box 508, Wellington, 3754                                      Fax: 021 807 5199

Web:   www.bokomofoods.co.za

 

DSTV see Multichoice

E

EGGS/CHICKENS

SA Poultry Association                                                 Tel:   0861 768 5879 /011 795 9920
PO Box 1202, Honeydew, 2040                                      Fax: 011 795 2590

Web   :   www.sapoultry.co.za

 

ELECTRICITY AND ELECTRICAL APPLIANCES

 

Electrical Contractors Association of SA                     Tel:   011 392 0000

P O Box 9683, Edenglen, 1613                                       Fax: 011 974 9402

Email: info@ecasa.co.za

Web   :   www.ecasa.co.za

 

Electrical Contracting Board of SA                              Tel :   012 751 2290

P O Box 912479 Silverton 0127                                       Fax:   086 541 9596

Email:   info@ecbsa.co.za

Web:   www.ecbsa.co.za

 

ERIC (Elevtrical products and services)                      Tel:   012 751 2290

P O Box 912479 Silverton 0127                                       Fax:   086 541 9596

Email:   info@eric.org.za

                                                                                     Web:   www.eric.org.za

ESKOM                                                                                                                        

P O Box 1091, Johannesburg, 2000                               Tel:      0860 03 75 66

Include your account number and the region                      Fax:   011 507 5756
you live in, on all communication with Eskom.                   Email : Central@eskom.co.za

Eastern region                                                                Fax:   031 204 5850
                                                                                     Email :  Eastern@eskom.co.za

Northern region                                                               Fax:   015 299 0400 or 0136933886 or 0136933886
                                                                                     Email :  Northern@eskom.co.za

North West region                                                           Fax :   051 404 2627
                                                                                     Email :  North.western@eskom.co.za

Southern region                                                              Fax   :   043 703 2929
                                                                                     Email :  Southern@eskom.co.za
Western region                                                               Fax   :   021 915 2867 

                                                                                     Email :  Western@eskom.co.za

 

Web   :   www.eskom.co.za

 

E TV                                                                              Tel:   083 1222

PO Box 12124 Mill Street Gardens                                   Tel:   021 481 4500

Email:   info@etv.co.za

Web:   www.etv.co.za

F

FINANCE

Financial Services Board                                             Tel : 012 428 8000

P O Box 35655, Pretoria, 0102                                        Fax   :   012 347 0221

Email   :   info@fsb.co.za

Website: www.fsb.co.za

 

Unit Trusts                                                                                                                   

Registrar of Unit Trusts/Financial Services Board        Tel:   012 428 8000

P O Box 35655, Menlo Park, 0102                                  Fax: 012 347 0221

Toll-free: 0800 11 04 43

 

Registrar of Financial Markets                                                                       

Financial Services Board                                             Tel:   012 428 8000

P O Box 35655, Menlo park, 0102                                  Fax: 012 347 0221

e-mail: info@fsb.co.za

Website: www.fsb.co.za

 

MicroFinance SA                                                          Tel : 012 348 0809

P O Box 75437, Lynnwood Ridge, 0040                         Fax : 012 348 0811

Email   : info@mfsa.net

Web   :   www.mfsa.net

 

Council for Debt Collectors                                         Tel: (012) 804 9808/3402/8483

P O Box 836, Silverton, 0127                                         Fax: (012) 804 9744

 

FOOD

Africa Bio                                                                     Tel:      012 667 1884

Biotechnology Association for Food Seed & Fibre        Fax:     012 667 5726

PO Box 863 Irene 0062                                                   Web   :   www.africabio.com

 

Consumer Goods Council of SA (CGCSA)                   Tel   :   0861 242 000

P O Box 41417 Craighall 2024                                      Fax   : 0866 749 929

www.cgcsa.co.za

 

Food Advisory Consumer Service (FACS)                     Tel:      012 428 7122

P O Box 27852, Sunnyside, 2032                                     Fax:     086 672 8585

Website : www.foodfacts.org.za

 

Food Price Monitoring Committee                               Tel: 0800 203 216

e-mail : foodprice@namc.co.za

 

Food Safety Initiative                                                   Tel   :   0861 242 000

P O Box 41417 Craighall 2024                                       Fax   :   0866 749 929

Web   :   www.foodsafetyinitiative.co.za

 

Restaurant Association of South Africa                        Tel :   011 705 2897

P O Box 568 Douglasdale 2165                                     Fax : 0866 901 979

Email : wendy@restaurant.org.za

 

 

FOOD SUPPLIERS/FOOD MANUFACTURERS AND DISTRIBUTORS

Clover SA Ltd                                                                Tel:      011 471 1400

PO Box 6161 Weltevreden Park 1715                            Fax:     011 471 1504

Consumer Services                                                       Tel   :   0860 117 533

Web   :   www.clover.co.za

 

Nestle (South Africa) (Pty) Ltd                                      Tel:      011 514 6000

PO Box 50616 Randburg 2125                                       Fax:     011 514 6770

Consumer Services                                                       Tel:      0860 096116

Nutrition Services                                                          Tel:      0680 096789

Email: Consumer.Services@za.nestle.com

Web   :   www.nestle.co.za

 

Rooibos Ltd                                                                   Tel:      027 482 2155

PO Box 64 CLAN WILLIAM                                              Fax:     027 482 1844

Email: info@rooibosltd.co.za

Web :   www.rooibosltd.co.za

 

 

Safety of Canned Seafood and Meat                          Tel:      012 428 5000

National Regulator for Compulsory Specifications      Fax:     012 428 5199

P O Box X25 Brooklyn 0075                                            Web: www.nrcs.org.za

 

Unilever South Africa

P O Box 4923 Durban 4000

Consumer Care Centres:

Foods                                                                           Tel:   0860 331 441

Home Care                                                                 Tel:   0860 572 908

Personal Care                                                              Tel:   0860 572 861

Ola Ice Cream                                                            Tel:   0860 330 006

 

FREE MARKET

Free Market Foundation of SA                                      Tel: (011) 884 0270

P O Box 785121, Sandton, 2146                                     Fax: (011) 884 5672

e-mail: fmf@mweb.co.za

Website: www.freemarketfoundation.com

 

FRUIT JUICES

Ceres Fruit Juices (Pty) Ltd                                           Tel:      021 807 0000

PO Box 242 Paarl 7620                                                  Fax:     021 860 0050

Johannesburg                                                              Tel:      011 622 0001

Fax:     011 622 0012

Email   :   info@ceres.co.za

Web   :   www.ceres.co.za

 

FUNERAL SERVICES

National Funeral Directors Ass of SA                           Tel   :   011 873 8630

P O Box 1218 Germiston 1400                                       Fax :   011 825 1493

 

FURNITURE

Consumer Goods Council of SA                                  Tel :   086 0000 272

P O Box 1084, Pinegowrie, 2123                                    Email   :   cgcsa@121group.co.za

Professional Movers’ Association of SA                       Tel :    011 974 4399

and Road Freight Association (RFA)                            Fax :    011 974 4903

PO Box 3286 Cape Town 8000                                      Email: technical1@rfa.co.za

Web   :   www.pmamovers.co.za

G

GAS

LP Gas Safety Association of SA                                  Tel:      011 886 9702

PO Box 456 Pinegowrie 2125                                         Fax:     011 886 9770

email: lp@lpgas.co. za

 

GROCERIES

Consumer Goods Council of SA (CGSA)                      Tel: (011) 789 5777

P O Box 41417, Craighall, 2023                                     Fax: (011) 886 4966

 

Short Measure Groceries                                                                                           

National Regulator for Compulsory Specifications      Tel:      012 428 5000

P O Box X25 Brooklyn 0075                                            Fax:     012 428 5199

Web: www.nrcs.org.za

 

H

 

HARMFUL BUSINESS PRACTICES

Consumer Affairs Committee                                       Tel:   0861 843 384

The Department of Trade and Industries

Private Bag X84, Pretoria 0001

 

HEALTH, SANITATION, HANDLING OF FOODSTUFFS (see Medical)

Department of Health                                                   Tel : (012) 312 0000

Private Bag X828, Pretoria, 0001                                   Fax : (012) 325 5706

 

HEALTH (Environmental Health Inspectors) – Refer to your local authority.

 

The Heart & Stroke Foundation South Africa                Tel   :               021 403 6430                            

Head Office Cape Town                                              Fax :   021 421 8961

Email   :   heart@heartfoundation.co.za

Web   :   www.heartfoundation.co.za

 

HOSPITALS

Government Hospital Complaints                                Tel   :   012 395 9204

Department of Health                                                  Fax   :   012 395 9210

Quality Assurance                                                         Web:   www.doh.gov.za

Private Bag X828 Pretoria, 0001

 

Private Hospital Complaints

Hospital Association of South Africa                           Tel:   011 478 0156

Box 4038, Cresta, 2118                                                  Fax   011 478 0410

Web   : www.hasa.co.za

 

HOTELS, GRADED HOTELS, GUEST HOUSES, SELF-CATERING ACCOMMODATION

FEDHASA                                                                       Tel   :   0861 333 628                                        

P O Box 718, Randburg, 2125                                        Fax :   0867 165 299

Web: www.fedhasa.co.za

 

SA Tourism Services Association                                  Tel   :   011 886 9996                                        

P O Box 900 Ferndale 2160                                           Fax:   011 886 7557

Web   :   www.satsa.com

 

HOUSING AND PROPERTY TRANSACTIONS SEE ALSO BUILDING

Estate Agency Affairs Board                                         Tel:   011 731 5600

Private Bag X10, Benmore, 2010                                   Fax: 011 880 9831

e-mail: eab@eaab.org.za

Web   :   www.eaab.org.za

 

National Institute of Estate Agents                               Tel   :   021 531 2074

10 Howard Studios                                                       Fax :   0865 114 624
Sheldon Way Pinelands 7405                                        Email   :   info@ieasa.co.za

Web   :   www.ieasa.co.za

 

National Home Builders’ Registration Council                       Tel:      011 804 1062/63

PO Box 461 Randburg 2125                                           Fax:     011 804 1045

Toll Free : 0800 200 824

Fraud Hotline                                                                Toll Free : 0800 203 698

Email   :   enquiries@nhbrc.co.za

Web   :   www.nhbrc.co.za

 

Master Builders’ Association                                        Tel : 011 805 6611

P O Box 4841, Halfway House, 1685                              Fax : 011 805 6718

Email   :   info@gmba.co.za

Web   :   www.bmga.co.za

 

Rental Housing Tribunal                                               Tel :   011 630 5035

Private Bag X97 Marshalltown, 2107                             Fax:   011 630 5057

Pretoria                                                                         Tel :   012 358 8852/8860
I

INSURANCE  

 

Life insurers                                                                                                                

Registrar of Insurance                                                       Tel :   012 428 8000

Manager: Long-term Insurance Department               Fax:   012 347 0221

Financial Services Board                                             Email: info@fsb.co.za

P O Box 35655, Menlo Park, 0102                                  Website: www.fsb.co.za

 

The South African Insurance Association (SAIA)         Tel:      011 726 5381

PO Box 30619 Braamfontein 2017                                 Fax:     011 726 5351

Email: info@saia.co.za

Web   :   www.saia.co.za

 

Ombudsman for Long Term Insurance                        Tel :     021 657 5000

Private Bag X45, Claremont, 7735                                Fax :     021 674 0951

Email:   info@ombud.co.za

Web:   www.ombud.co.za

 

Ombudsman for Short-term Insurance                        Tel:     011 726 8900                             

P O Box 32334, Braamfontein, 2017                              Fax:   011 726 5501

Sharecall   :   0860 726 8901

Email: info@osti.co.za

Website: www.osti.co.za

Short-term Insurance                                                                                                  

Registrar of Insurance                                                  Tel   :   012 428 8000

Financial Services Board                                             Fax   :   012 347 0221

P O Box 35655, Menlo Park 0102                                   E-mail: info@fsb.co.za

Website: www.fsb.co.za

 

FAIS OMBUDSMAN                                                        Tel:   012 470 9080

P O Box 74671, Lynnwood Ridge, 0040                         Fax: 012 348 3447

email: info@faisombud.co.za

www.faisombud.co.za

 

Road Accident Fund                                                    Tel:      012 429 5000

Private Bag X 2003 Menlyn 0063                                    Fax:     012 429 5500

Toll free / Free Line                                                        Tel : 0800 005 919

Web   :   www.raf.co.za

 

J

 

JEWELLERY

Jewellery Council of South Africa                                Tel:      011 544 7958

P O Box 1549 Houghton 2041                                        Fax:     0865 049 512

Email   :   ivonah@jewellery.org.za

Web   :   www.jewellerysa.com

 

K

KITCHENS

Kitchen Specialists’ Association                                  Tel :   011 612 3710

P O Box 413482 Craighall 2014                                      Fax: 011 612 3726

Email: info@ksa.co.za

Web:   www.ksa.co.za

L

LAW

SA Board for Sheriffs                                                    Tel:      021 462 3209

PO Box 5454 Cape Town 8000                                      Fax:     021 462 2099

Web   :   www.sheriffs.org.za

 

Department of Justice & Constitutional Development Tel :     012 315 1111                                       

Private Bag X81, Pretoria, 0001                                     Fax:     012 326 0991

 

Law Society of SA                                                                                                       

145 Mears Street, Sunnyside, 002                                  Tel : 012 366 8800

Fax : 012 362 0969

Web   :   www.lssa.org.za

 

JUSTICE CENTRES

See Legal Aid Board

 

Lawyers for Human Rights                                            Tel :   012 320 2943

Pretoria office and Law Clinic                                     Fax :    012 320 2949

 

Justice centres : Legal Aid Board                               

Legal Aid Advice Line                                                   Tel   :   0860 534 258

PO Box 1192 Bramley 1192                                            Email: communications2@legal-aid.co.za

 

Bloemfontein                                                                Tel:      051 447 9915

PO Box 9899 Bloemfontein 9300                                    Fax:     051 447 2106

 

Cape Town                                                                   Tel:      021 426 4126

PO Box 516 Cape Town 8000                                        Fax:     021 426 5766

 

Eastern Cape                                                               Tel:      041 373 8296

PO Box 63799 Greenacres 6056                                     Fax:     041 373 1315

 

Johannesburg                                                              Tel:      011 870 1480

PO Box 62378 Marshalltown 2107                                  Fax:     011 870 1488

 

KwaZulu Natal                                                              Tel:      031 304 0100

PO Box 4397 Durban 4000                                             Fax:     031 304 3564

 

Mpumalanga                                                               Tel:      017 819 7291

PO Box 656 Ermelo                                                        Fax:     017 819 7270

 

North West Province                                                     Tel   :   014 565 5704

P O Box 2090 Rustenburg 0300                                      Fax   : 014 565 6821

 

Polokwane                                                                    Tel:      015 291 2429

P O Box 1314 Polokwane 0700                                      Fax:     015 295 4386

 

Pretoria                                                                         Tel:      012 401 9200

PO Box 1281 Pretoria 0001                                            Fax:     012 324 1950

 

Legal Resource Center                                                 Tel:      011 836 9831

PO Box 9495 Johannesburg 2000                                  Fax:     011 834 4273

Web:   www.lrc.org.za

 

Pretoria                                                                         Tel:      012 323 7673

PO Box 7614 Pretoria 0001                                            Fax:     012 321 6680

 

SMALL CLAIMS COURTS – CONTACT THE CLERK OF YOUR LOCAL MAGISTRATES COURT

 

M

 

MAIZE/WHEAT

Grain South Africa (GSI)                                              Tel:   056 515 2145

P O Box 88, Bothaville, 9660                                          Fax: 056 515 3613

Web   :   www.grainsa.co.za

 

MEDIA AND CONSUMER JOURNALISTS

 

Beeld                                                                            Tel:      011 713 9000

TOT U DIENS                                                                   Fax:     011 713 9956

P O Box 333, Auckland Park 2006                                 email: totudien@beeld.com

 

Business Day                                                                Tel:      011 280 3000

The Editor                                                                      Fax:     011 280 5600/5555

P O Box 1745, Saxonwold, 2032                                    email: busday@bdfm.co.za

 

The Citizen                                                                    Tel:      011 248 6000

The Editor                                                                      Fax:     011 248 6213

Letter Page, P O Box 43069, Industria 2042                   email: news@citizen.co.za

 

Cape Argus                                                                  Tel:      021 488 4911

The Editor P O Box 4116, Cape Town 8000                    Web   :   www.capeargus.co.za

 

City Press                                                                      Tel:      011 713 9001

P O Box 3413, Johannesburg 2006                                Fax:     011 713 9966

Consumer Page                                                           Tel:      011 713 9614

Web:   www.citypress.co.za

 

Daily Dispatch                                                             Tel:      043 702 2000

The Editor                                                                      Fax:     043 743 5155

P O Box 131, East London, 5201                                    Email:   letters@dispatch.co.za

Web:   www.dispatch.co.za

 

The Herald                                                                    Tel:      041 504 7911

The Editor                                                                      Fax:     041 585 4966

Private Bag X 6071 Port Elizabeth 6001                         Email   :   theherald@avusa.co.za

Web   :   www.theherald.co.za

 

Mail and Guardian                                                      Tel:      011 250 7300

The Editor                                                                      Fax:     011 250 7503

P O Box 91667, Auckland Park 2006                              email:   letters@mg.co.za

Web   :   www.mg.co.za

 

The Mercury                                                                 Tel:      031 308 2911

The Editor                                                                      Fax:     031 308 2357

P O Box 950, Durban, 4000                                            Email :  mercnews.inl.co.za

Web   :   www.themercury.co.za

 

Natal Witness                                                               Tel:      033 355 1111

The Editor                                                                      Email   :   letters@witness.co.za

P O Box 362 Pietermartizburg, 3200                              Web   :   www.witness.co.za

 

The New Age                                                                Tel:   011 542 1222

52 Lechwe Street Corporate Park Old Pretoria Rd             Fax:   086 733 7000

Midrand 1685                                                                  Email:   info@thenewage.co.za

Pretoria News                                                               Tel:      012 300 2000

The Editor                                                                      Fax:     012 325 7300

P O Box 439, Pretoria, 0001                                           Web:   www.pretorianews.co.za

 

Radio 702                                                                     Tel:      011 506 3702

P O Box 5572, Rivonia, 2128                                          Fax:     0865 012 014

Web   :   www.702.co.za

 

Rapport                                                                        Tel:      011 713 9002

The Editor                                                                      Fax:     011 713 9977

P O Box 333, Auckland Park, 2006                                email: rapport@rapport.co.za

Web   :   www.rapport.co.za

 

SABC                                                                            Tel:      011 714 9111

Central Complaints Office                                           Web:   www.sabc.co.za

Private Bag X1, Auckland Park, 2006

 

SAPA

The Editor                                                                      Tel:      011 782 1600
PO Box 7766, Johannesburg, 2000                                Fax:    011 782-1587
email : comms@sapa.org.za

                                                                                     Web: www.sapa.org.za

THE STAR

The Editor                                                                      Tel:      011 633 9111
PO Box 1014, Johannesburg, 2000                                Fax:     011 836 6186
Web   :   www.thestar.co.za

 

 

 

SOWETAN                                                                     Tel:      011 471 4000

The Editor                                                                      Fax:     011 474 4045
PO Box 6663, Johannesburg, 2000                                e-mail: Editor@sowetan.co.za

Web   :   sowetanlive.co.za

 

SUNDAY TIMES                                                              Tel:      011 280 3000

PO Box 1742, Saxonwold, 2132                                     Fax:     011 280-6150/5151
Email:   tellus@sundaytimes.co.za

                                                                                     Web:   www.timeslive.co.za

 

SUNDAY TRIBUNE                                                          Tel:      021 488 4911

P O Box 4116 Cape Town 8001                                     Web:   www.sundaytribune.co.za

 

VOLKSBLAD                                                                   Tel:      051 404 7600

P O Box 267, Bloemfontein 9300                                   Fax:     051 430 6949

Web:   www.volksblad.com

 

WEEKEND POST                                                             Tel:      041 504 7911

P O Box 1121 Port Elizabeth 6000                                  Fax:     041 585 4966

 

MEAT VETERNINARY

South African Meat Industry Company (SAMIC)                   

P O Box 36802, Menlo Park, 0102                                  Tel: (012) 361 4545

Fax: (012) 361 9837

Email: ceo@samic.co.za

Web: www.samic.co.za

 

 

International Meat Quality Assurance Services (IMQAS)                                                     

P O Box 35400, Menlo Park, 0102                                  Tel:   012 349 1322

Fax: 012 349 2097

Email:   info@imqas.co.za

Web:   www.imqas.co.za

 

Meat Hygiene                                                                                                            

Dept of Agriculture                                                      Tel:   012 319 7415

Directorate: Veterinary Public Health                          Fax: 012 329 8292

Private Bag X138 Pretoria 0001                                    Web:   www.daff.gov.za

 

MEDICAL

Department of Health                                                   Tel:   012 395 8000

Private Bag X828, Pretoria, 0001                                   Fax: 012 395 9019

Web   :   www.doh.gov.za

 

Medical Ombudsman                                                                        

Health Professional Council of SA                                Tel: (012) 338 9300/1

P O Box 205, Pretoria, 0001                                           Fax: (012) 328 5120

Email   :   info@hpcsa.co.za

Web   :  www,hpcsa.co.za

 

Council for Medical Schemes :                                  Tel: (012) 431 0500

Private Bag X828, Pretoria, 0001                                   Fax: (012) 430 7644

Email   :   support@medicalschemes.com

Web   :   www.medicalschemes.co.za

 

 

Cancer Association of South Africa (CANSA)               Tel:   011 616 7662/9

P O Box 2121, Bedfordview, 2008                                  Fax:   011 622 3424

Email   :   info@cansa.org.za

Web   :   www.cansa.org.za

 

Multiple Sclerosis South Africa                                    Tel:      011 477 3540

PO Box 317 Melville 2198                                               Fax:     011 477 3544

Email: inland@multiplesclerosis.co.za

Web:   www.multiplesclerosis.co.za

 

PHANGO (Patient Health Alliance of NGO’s)

(Protecting the rights of patients)                                Tel:      011 706 4196

PO Box 91077 Auckland park 2006                                Fax:     011 088 011 706 4191

Web:   www.phango.org.za

 

SA Nursing Council                                                      Tel:   012 420 1000

P O Box 1123, Pretoria, 0001                                         Fax: 012 343 5400

Email:   registrar@sanc.co.za

Web:   www.sanc.co.za

 

Democratic Nursing Organisation of SA (DENOSA)    Tel: 012 343 2315

P O Box 1280, Pretoria, 0001                                         Fax: (012) 344 0750

e-mail: info@denosa.org.za

Web:   www.denosa.org.za

 

Innovative Medicines SA                                             Tel:      011 880 4644

(Pharmacetical industry body)                                     Fax:     011 880 5987

PO Box 2008 Houghton 2041                                         Web:   www.imsa.org.za

 

SA Optometric Association                                          Tel:      087 310 7262                                        

P O Box 2925 Halfway House 1686                                Fax:     086 634 7600

Web:   www.saoa.co.za

 

SA Medical Association (SAMA)                                 Tel:     012 481 2000                                         

P O Box 74789 Lynwood Ridge 0040                            Fax:   012 481 2100

Email:   online@samedical.org

Web:   www.samedical.org

 

Dental Ombudsman                                                     Tel:   0860 113 224                                          

P O Box 55496, Northlands, 2116                                   Fax: 011 430 7644

Email:   jeffm@sadanet.co.za

Web:   www.sadanet.co.za

Dental Association of SA (DASA)                                                                  

Private Bag 1, Houghton, 2041                                     Tel:   011 484 5288

Fax:   011 642 5718

Toll-free: 0800 11 07 25

e-mail: info@sada.co.za

Web:   www.dasa.co.za

 

The Board of Healthcare Funders                                                                  

P O Box 2324, Parklands, 2121                                      Tel:   0861 392 010

Fax: 011 880 8798

Web:   www.bhfglobal.com

 

SA Pharmacy Council                                                  Tel:   0861 727 200                                           

P O Box 40040 Arcadia 0007                                         Fax: 012 321 1492

Web:   www.pharmcouncil.co.za

 

MEDICINE MANUFACTURERS

Pharmaceutical Industry Ass of SA                              Tel:      011 805 5100

PO Box 12123 Vorna Valley 1686                                   Fax:     011 805 5105

Web:   www.piasa.co.za

(represents prescription manufacturers, non-prescription medicine, toiletries and cosmetics, diagnostics and medical equipment)

 

 

Adcock Ingram Laboratories                                      Tel:      011 635 0000

Private Bag X69 Bryanston 2021                                    Toll Free : 0800 11 38 44

Web:   www.adcock.co.za

 

Norvartis (SA) (Pty) Ltd                                                 Tel:      011 929 9111

PO Box 92 Isando 1600                                                  Fax:     011 929 2424

Web:   www.novartis.co.za

 

MUNICIPAL SERVICES

Department head or town clerk of local municipal authority

 

MILK

Dairy Standards Agency                                             Tel   :   012 665 4250/4263/4260

P O Box 910 Irene 0062                                                  Fax:     012 665 3895

Email : info@dairystandard.co.za

Web :   www.dairystandard.co.za

 

Milk SA                                                                         Tel:      012 460 7312

P O Box 1961 Brooklyn Square 0075                               Fax:     086 684 9162

Email:   admin@milksa.co.za

                                                                                     Web:   www.milksa.co.za

 

Multichoice/Mnet                                                        

P O Box 1502 Randburg 2125                                        Tel:   083 900 DSTV (3788)

Johannesburg                                                                 Tel:   011 289-2222
Pretoria                                                                          Tel:   012 422-2222
Durban                                                                           Tel:   031 710-2222
Cape Town                                                                     Tel:   021 508-2222
Port Elizabeth                                                                 Tel:   041 395-2222
Bloemfontein                                                                  Tel:   051 503-2222

Fax:   011 577 4901

Email:   enquiries @multichoice.co.za

Web:   www.dtsv.com

 

N                                                                                  

 

NEWS MEDIA

(see specific section on the media)

 

Print Media Association of SA                                      Tel:   011 551 9600       

P O Box 47180 , Parklands 2121                                     Fax: 011 551 9650

Email: pm@pmp.org.za

Web:   www.printmedia.org.za

 

O

OMBUDSMEN

Ombudsman for banking service   :                           Tel: 0860 800 900

P O Box 5728 , Johannesburg, 2000                              Tel: 011 838 0035/838/839

Fax: (012) 838 0043

Email:   info@obssa.co.za

www.obssa.co.za

 

Credit Information Ombud :                                      Tel : 0861 662 837

P O Box 805, Pinegowrie, 2123                                      Fax:   086 683 4644

Private Bag X1 Jukskei Park 2153                                 Email:   ombud@creditombud.org.za

Web:   www.Crediutombud.co.za

 

Dental Ombudsman

P O Box 55496, Northlands, 2116                                   Tel:   0860 113 334

Fax:   011 642 5718

Email:   jeffm@sadanet.co.za

Web:   www.sadanet.co.za

 

Ombudsman for Long Term Insurance                        Tel :   0860 662 837                  

P O Box 45007 Claremont 7735                                     Fax:   021 674 0951

Email: info@ombud.co.za

Web :   www.ombud.co.za

 

Medical Ombudsman                                                  Tel:   012 338 9300/1  

The Health Professionals Council of SA                        Fax:   012 328 5120

P O Box 205 Pretoria 0001                                             Email: hpcsa@hpcsa.co.za

Web:   www.hpcsa.co.za

 

Motor Industry Ombudsman                                        Tel:   0861 164 672/010 590 8378
Private Bag X025, Lynnwood Ridge,0040
Fax   :   086 630 6141
Email: info@miosa.co.za

Web:   www.miosa.co.za

 

NATIONAL CREDIT REGULATOR                                    Tel:      011 554 2600

P O Box 2694 Houghton 2041                                        Toll Share : 0860 627 627

Email:   info@ncr.org.za

Web :   www.ncr.org,za

 

Press Ombudsman                                                       Tel:   011 484 3618                   

P O Box 47221Parklands 2121                                        Fax: 011 484 3619

Email:   millicentg@pmbudsman.org.za

Web:   www.ombudsman.org.za

 

Public Protector                                                            Tel:      012 366 7000                

Private Bag X677, Pretoria, 0001                                   Fax:     012 366 7105

Toll free: 0800 11 20 40

Web:   www.pprotect.org.za

 

Short-term Insurance Ombudsman                              Tel:     011 726 8900

Sharecall: 0860 726 890

P O Box 32334, Braamfontein 2017                               Fax:   011 726 5501

Email : info@osti.co.za

Web   :   www.osti.co.za

 

OPTICAL SERVICES

SA Optometric Association                                          Tel:   087 310 7262

P O Box 2925 Halfway House 1685                                Fax:   086 634 7600

Website: www.saoa.co.za

 

P

PACKAGING

Packaging Council of South Africa                              Tel:   011 463 9909

P O Box 131400 Bryanston 2021                                     Fax: 011 463 9587

Email: pacsa@mweb.co.za

Web: www.pacsa.co.za

 

PERSONAL PRODUCTS

Cosmetic, Toiletry & Fragrance Association of SA      Tel:      011 795 4272

PO Box 721 Randpark Ridge 2156                                 Fax:     011 794 3039

Email: info@cfta.co.za

Web:   www.ctfa.co.za

 

L’Oreal South Africa (Pty) Ltd

Private Bag X2 Wendywood 2144

Consumer help lines:

L’Oreal Paris                                                                  Tel :   0860 102 491

Garnier  and Maybelline                                                  Tel:   0860 102 492

Lancôme and Yves St Laurent                         Tel:   0861 001 085

SoftSheen Carson                                                        Tel:   0861 106 542

Vichy                                                                            Tel:   0861 184 249

L’Oreal Professional                                                     Tel:   0861 113 911

Redken                                                                        Tel:   0861 113 969

Matrix                                                                           Tel:   0861 105 946

Keratase                                                                      Tel:   0861 113 964

Mizani                                                                          Tel:   0861 113 911

General Enquiries                                                         Fax:   0866 330 664

Email: consumer@za.loreal.com

 

PENSION FUNDS/PENSIONERS

Pension Funds Adjudicator                                         Tel:      087 942 2700/011 783 4134

P O Box 651, Benmore, 2010                                         Fax:     087 942 2644
Email : enquiries-jhb@pfa.org.za

Web:   www.pfa.org.za

 

PETROL (Petrol, paraffin, coal)

Department of Mineral & Energy Affairs                      Tel:   012 3178291

Private Bag X646, Pretoria 0001                                    Fax:   012 322 8699

Web: www.dme.co.za

 

PEST CONTROL

Contact your local municipal authority

 

PLUMBERS

SA Institute of Plumbers                                                Tel: 011 477 4563

PO Box 1351 Roosevelt Park 2129                                 Fax:   011 477 4520

Email:   iopsa@iafrica.com

Web:   www.iopsa.org.za

POLICE

Emergency number                                                      Tel: 10111

Commercial Fraud Unit                                                Tel:      012 393 1208

Guns Enquiries                                                              Tel:      012 353 6111

Crime Stop                                                                   Tel:      0860 01 01 11

 

POLLUTION

Department of Environmental Affairs                           Tel:      012 310 3665

Private Bag X447, Pretoria, 0001                                   Fax:     012 322 2602

Website: www.gov.za/envweb

 

(Air and noise pollution: contact your local municipality)

 

Water Pollution:                                                                                                          

Department of Water Affairs                                        Tel:   012 323 0321                                           

Private Bag X313 Pretoria 0001                                     Fax: (012) 336 7541

www.dwaf.gov.za

 

POSTAL SERVICES

South African Post Office                                             Tel:   012 401 7707                                           

Client Services                                                              Fax: 012 401 7000

Action Line                                                                   Toll-free: 0800 11 44 88

Web:   www.sapo.co.za

 

 

Speed Services                                                             Tel:      0860 02 31 33

 

PUBLIC PROTECTOR                                                       Tel:   012 366 7000

Private Bag X677, Pretoria, 0001                                   Toll-free: 0800 11 20 40

Fax:     086 575 3291

Web:   www.pprotect.org.

(For problems with state officials, state departments or semi-state departments)

 

R

RETIREMENT (see Pension Funds)

 

ROAD SAFETY

Department of Transport                                              Tel:      012 309 3657

Private Bag X193 Pretoria 0001                                     Email:   khozac@dot.gov.za

Contact your local authority’s traffic department      Web:   www.transport.gov.za

 

Also: Inspectorate of Driving Licence Testing Centres

 

Road Accident Fund (RAF)                                           Tel:   012 429 5000

(3rd Party claims)                                                          Fax:   012 429 5500

Private Bag X2003 Menlyn 0063                                     Web:   www.raf.co.za

Fraud Line                                                                     Tollfree   :   0800 005 919

 

SA Bitumen Association (Sabita)                                Tel:   021 531 0086

Private Bag X21 HOWARD PLACE 7405                        Fax:   021 5312606

Email: info@sabita.co.za

Web: www.sabita.co.za

RAILWAYS

Transnet                                                                        Tel:      011 308 3000

PO Bo 72501 parkview 2122                                          Fax:     011 308 2638

Email:   enquiries@transnet.net

Web:   www.transnet.co.za

S

 

 

SAFETY (PRODUCT SAFETY                                             Tel:   012 428 5000

National Regulator for Compulsory Specifications      Fax:     012 428 5199

P O Box X25 Brooklyn 0075                                            Web: www.nrcs.org.za

SECURITY

Security Association of SA (SASA)                               Tel:   031 764 6681

P O Box 2212 Primrose 1416                                          Fax: 031 764 6765

Email: info@sasecurity.co.za

Web:   www.sasecurity.co.za

SA National Security Employers Ass (SANSEA)           Tel:      011 498 7468

PO Box 12231 Benoryn 1504                                           Fax:     086 0570 8837

Email:   info@sansea.co.za

Web:   www.sansea.co.za

 

SHARES/SECURITIES

Johannesburg Securities Exchange                             Tel: 011 520 7000

The Manager                                                                Fax: 011 520 8582

Inspectorate Department                                            Email: iinfo@jse.co.za

Private Bag X991174 Sandton 2146                               Web : www.jse.co.za

 

The Shareholders’ Association                                     Tel:      021 418 0162                

Private Bag X18 Rondebosch 7701                               Fax:     021 418 0163

 

Financial Services Board                                             Tel:   012 428 8000                                          

Department of Financial Markets                                Fax:   012 347 0221

P O Box 35655 Menlo Park 0102                                    Toll-free: 0800 11 04 43

e-mail: info@fsb.co.za

Website: www.fsb.co.za

 

SMALL CLAIMS COURT

Department of Justice                                                                                                

Private Bag X81 Pretoria 0001                                       Tel:   012 319 4051

Fax: 012 325 6757

Website: www.justice.co.za

 

(Contact the clerk of the small claims court at your local magistrate’s office)

 

 

STANDARDS

SA Bureau of Standards                                               Tel:   012 428 7911                              

Private Bag X191 Pretoria 0001                                     Email: info@sabs.co.za

Web: www.sabs.co.za

 

South African Qualifications Authority (SAQA)           Tel:   086 010 3188                   

Postnet Suite 248 Waterkloof 0145                                Fax: 012 341 5039

Email: saqainfo@saqa.org.za

Web: www.saqa.org.za

 

SHORT MEASURE GOODS                                              Tel:   012 428 5000

National Regulator for Compulsory Specifications      Fax:     012 428 5199

P O Box X25 Brooklyn 0075                                            Web: www.nrcs.org.za

 

STORES/SUPERMARKETS

 

Pick ‘n Pay Supermarkets, Hypers, Superstores           Tel:   021 658 1000
101 Rosmead avenue, Kenilworth Cape Town

2 Allum Road Kensington Johannesburg                   Tel:   011 856 7000

Customer Careline                                                      Tel:   0800 11 22 88

Email:   customercare@pnp.co.za

Health Hotline                                                             Tel:   0800 11 22 88

Email :   healthhotline@pnp.co.za

Shoprite/Checkers
P O Box 215 BRACKENFELL 7561                                   Tel   :   021 980 4000

Checkline                                                                    Fax:     021 980 4050

Email: contact@shoprite.co.za

Web:   www.shoprite.co.za

SPAR
SPAR Brand Customer Care                                        Toll Free 0860 313 141
PO Box 1589 Pinetown 3600                                         Tel (031) 701-8401/521-4000

Email:   intcontactus@spar.co.za
Web:   www.spart.co.za

 

Woolworths                                                                   Tel:   021 407 9111

PO Box 680 Cape Town 8000                                       Fax: 021 407 3939

Email:   custserv@woolworths.co.za

Web: Woolworths.co.za

 

SWIMMING POOLS AND SPA’S

National Spa and Pool institute of SA (NSPI)

PO Box 874 Randburg 2125                                          Tel:       011 791 1177

Fax:      011 791 1483

Email:   nspigp@nspi.co.za

Web:   www.nspi.co.z

T


TAX

SA Revenue Services                                                    Tel:   0800 007 277

P O Box 436 Pretoria 0001                                             Web:   www.sars.gov.za

 

TAXIS

SA National Taxi Council (SANTACO)                         Tel:      012 321 1043

P O Box 606 Pretoria 0001                                             Fax:     012 321 7299

Email:   info@santaco.co.za

Web:   www.santaco.co.za

 

Department of Transport                                              Tel:   012 309 3657

Private Bag X193 Pretoria 0001                                     Email:   khozac@dot.gov.za

Web:   www.transport.gov.za

 

 

TELECOMMUNICATIONS

Independent Communication Authority of SA             Tel:   011 566 4000                   

(ICASA)                                                                         Fax:   011 444 1919

Private Bag X1002 Sandton 2146                                  Email: info@icasa.org.za

Web:   www.icasa.org

 

CELL C                                                                          Tel:   324 4000/084 140

Fax:   084 14329

Email:   custserv@cellc.co.za

                                                                                     Web:   www.cellc.co.za

 

HEITA                                                                            Web:   www.heitasa.co.za

 

MTN

Change customer details & itemised billing                Tel:   083 705 7171

MTN Direct                                                                    Tel:   083 123 3667

International Roaming                                                 Tel:   083 705 7171

Email:   webmaster@mtnsp.co.za

NEOTEL

PostNet Suite 612, Private Bag X29, Gallo Manor Tel:   011 585 0000
Johannesburg, 2052.                                                      Fax: 011 800 333636

Web:   www.neotel.co.za

 

Telkom

Account enquiries                                                        10210

Report a fault (all hours)                                              10212

Internet fault reporting                                                 10215

Directory Enquiries                                                        1023

 

VIRGIN MOBILE                                                             Tel:   0860 000 181 (General enquiries)

Cedar Square Cnr Willow & Cedar Road Fourways   Tel:   0741 000 123 (Customer Service)

Web:   www.virginmobile.co.za

 

VODACOM

Customer care line                                                       Tel:   082 111 or 082 114 from a cell   phone

TEXTILES

SA Textile Industry                                                          Tel:      011 615 4007

PO Box 53 Bruma 2026                                                  Fax:     011 615 9857

Email: texfed@jhb.mail.co.za

Web: www.satiec.co.za

 

TIMESHARE/HOLIDAY CLUBS

Vacation Ownership Ass. of SA                                   Tel:   021 9149693

P O Box 2823 Durbanville 7550                                      Fax: 021 914 5202

Email: voasa@voasa.co.za

Web :   www.voasa.co.za

 

TOLL ROADS

SA National Roads Agency                                         Tel:      012 426 6000

P O Box 415 Pretoria 0001                                             Fax:     012 362 2117

Web:   www.nra.co.za

 

TRADE ENQUIRIES

Department of Trade and Industry                              Tel:      0861 843 884

Directorate: Business Practices and Consumer Affairs

Private Bag X84 Pretoria 0001

 

The Competition Commission                                     Tel:      012 394 3200

Private Bag X23, Lynnwood Ridge 0040                       Fax:     012 394 0166

Email: ccsa@compcom.co.za

Web: www.compcom.co.za

TRAVEL/TOURISM/GUIDES

SA TOURISM SERVICES ASSOCIATION                           Tel:   011 886 9996

Private Bag X10012 Sandton 2146                                Fax: 011 886 7557

Web:   www.satsa.com

 

 

Association of SA Travel Agents (ASATA)                       Tel:      011 327 7803

P O Box 1234 Saxonwold 2132                                      Fax:     011 327 7827

Email: general@asata.co.za

Web:   www.asata.co.za

 

Cape Town International Airport                                 Tel:      021 937 1200

Private Bag X9002 Cape Town Int Airport 8000            Fax:     021 936 2937

 

King Shaka Airport                                                      Tel:      032 436 6000

La Mercy Durban 4029                                                  Tel:   086 727 7888   (Flight info)

 

Farmstay                                                                      Tel:      039 313 0770

PO Box 25866 Margate 4275                                         Fax:     039 313 0608

Email:   august@farmstay.co.za

Web:   www.farmstay.co.za

 

 

Johannesburg International Airport                            Tel:      011 921 6262

Private Bag X1 Johannesburg International Airport     Tel:      086 727 78 88 (Flight Info.)

1627                                                                              Fax:     011 91 6422

 

Qualitour (Diamond Hotel Grading)                            Tel:      012 663 2836

PO Box 7119 Centurion 0046                                         Fax:     012 663 2836

Email: info@qualitour.co.za

Web:   www.qualitour.co.za

 

 

South African Tourism Services Association (SATSA)   Tel:      086 127 28 72                           

P O Box 900 Ferndale 2160                                            Tel:     011 886 9996

Fax:     011 886 7557

Web:   www.satsa.com

 

 

Tourist Business Council of SA (TBCSA)                        Tel:      012 654 7525

PO Box 11655 Centurion 0046                                       Fax:     012 654 7394

Web:   www.tbcsa.travel.co.za

 

The registrar of Tourist Guides                                     Tel:      021 483 8734

St Georges Mall                                                            Fax:     021 4832957

80 Waldorf Building, Cape Town 8001                          email: registrat@gwc.gov.za
V

 

VETERINARY SERVICES

SA Veterinary Association                                           Tel:      012 346 1150

PO Box 25033 Monument park 0105                             Fax:     012 346 2929

www.sava.co.za

 

The SA Veterinary Council                                           Tel:      012 342 1612

PO Box 873 Arcadia 0007                                              Fax:     012 342 4353

Email:                                                                           Email: savc@savc.org.za

Web:   www.savc.co.za

 

VICTIMLINE (NICRO)

PO Box 0005 Caledon Square 7905                               Tel:      021 462 0017

Fax:     021 4622447

Email:   nadeema@nirco.co.za

Web: www.nicro.org.za

 

Cape Town                                                                   Tel:      021 422 1690

Fax:     021 424 687

Email: jo@provnicro.co.za

 

Johannesburg                                                              Tel:      011 403 8166

 

Free State                                                                     Tel:      051 447 6678

Fax:     051 447 6694

Email: nicrofs@intekom.co.za

 

KwaZulu Natal                                                              Tel:      031 304 2761

Fax:     031 304 0826

Email: nicrokzn@wn.apc.org

 

Limpopo                                                                       Tel:      015 297 7538

Fax:     015 297 7539

Email: nicrolp@telkomsa.co.za

 

Mpumalanga                                                               Tel:      013 755 3540

Fax:     013 755 3541

Email: nicromp@wn.apc.org

W

 

South African National Bottled Water Association     Tel: 011 884 5916

P.O. Box 7649, Halfway House, 1685                            Fax: 011 884 5566

Email: sanbwa_cg@worldonline.co.za

www.sanbwa.org.za

 

WEAPONS

Central Weapons Register (your nearest Police Station)

SA Police Service                                                          Tel:      012 353 6111

Private Bag X811 PRETORIA 0001                                   Web:   www.saps.gov.za

 

WEIGHTS AND MEASURES                                             Tel:      012 428 5000

National Regulator for Compulsory Specifications      Fax:     012 428 5199

P O Box X25 Brooklyn 0075                                            Web: www.nrcs.org.za

 

WOOLS

Cape Wools                                                                  Tel:      041 484 4301

PO Box 2191 Port Elizabeth 6056                                   Fax:     041 484 6792

Web:   www.capewools.co.za

www.fs