How to avoid complaints

  • Find out as much as possible about a product or service before you commit yourself. Misunderstandings lead to complaints.
  • Don’t be in a hurry; think purchases over carefully – you might not be allowed to change your mind afterwards. Compare prices and quality at various shops.
  • Read guarantees before you buy. A “guaranteed used car” could simply mean that the seller guarantees that the car is used.
  • Buy the best quality you can afford. Give preference to goods bearing the mark of the South African Bureau of Standards (SABS).
  • Establish whether the seller keeps spare parts and whether he can adequately service the goods he sells.
  • Do not sign a contract unless you have read and fully understand it.
  • Do not send mail-order money to an unknown person – check whether there is a contactable street address.
  • Consumer complaint columns of certain newspapers also render a valuable service in settling disputes.
  • Telephone your local newspaper’s editorial section. Several newspapers run special consumer columns offering excellent consumer services and advice.

REMEMBER! Avoid complaints by buying wisely.