SANCU's office is closed as a result of the COVID-19 outbreak but we are still functioning from our homes.  For the latest news, visit our Facebook page (  You can post messages to us there or via email to  For information on COVID-19 visit the official portal at

SANCU has a new dedicated number for all queries and complaints.

This number will only be operational between 08h30 - 13h00 Monday to Friday.
Consumers can also make use of WhatsApp to send their query but will only be answered during the above hours.

Emails can still be sent to sancu@sabs,co,za

THE NEW NUMBER IS 071 805 4205

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Here you will find recommendations on consumer issues formally adopted by SANCU at its last AGM. Here you will find details
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